Index Creation Delays on Serverless have been resolved, and we see no issues since 2025-10-20T21:05 UTC. We will continue to monitor all other services closely to ensure stability.
Posted Oct 20, 2025 - 15:51 PDT
Monitoring
The Pulse Monitoring Service is now fully operational. Index creation on serverless is working, but can be taking upto 300-500 seconds. We will continue to monitor all other services closely to ensure stability.
Please note that AWS continues to experience an ongoing incident in the US East region. However, mitigation measures are showing signs of recovery. For the latest AWS status, visit: https://health.aws.amazon.com/health/status
Posted Oct 20, 2025 - 12:18 PDT
Update
Index Creation for Serverless Deployments has been reported to be failing for certain clients. Our team is looking into this.
Posted Oct 20, 2025 - 11:25 PDT
Update
We have identified the issue with the Pulse Monitoring Service for Managed Search Solr Deployments and are actively working on the fix. All other SearchStax services remain fully operational.
Posted Oct 20, 2025 - 10:17 PDT
Update
Pulse Monitoring Service continues to be impacted. You might have received false heartbeat alerts as a result of that. We are now pausing alerts till the service is fully restored. No action is required by you at this time unless you are observing an actual Solr outage.
Posted Oct 20, 2025 - 07:15 PDT
Identified
SearchStax Manged Search Dashboard and APIs are now operational. Client Solr deployments, Serverless Solr deployment and Site Search Services are also now operational.
Pulse Monitoring Service continue to be down and our team is actively working to restore it
Posted Oct 20, 2025 - 02:30 PDT
Update
We are continuing to investigate this issue. Please note that SearchStax uses Zendesk to manage Support tickets, and Zendesk is currently experiencing a service outage that is impacting our ability to view or respond to new tickets. You can monitor Zendesk’s real-time status updates here: https://status.zendesk.com/
Posted Oct 20, 2025 - 00:15 PDT
Investigating
AWS has alerted to a networking issue in their US-EAST-1 region. The following SearchStax services are being impacted: 1. SearchStax Manged Search Dashboard and APIs 2. Site Search Dashboard 3. Client Dedicated Solr deployments in US East Region 4. Serverless Solr Deployments in US East Region 5. Client Site Search Services in US East Region
Posted Oct 20, 2025 - 00:01 PDT
This incident affected: SearchStax Managed Search (Admin App, Pulse Monitoring, APIs, Customer Dedicated Deployments, Serverless Deployments) and SearchStax Site Search (Admin App, Analytics API, Search APIs, Discovery APIs).