SearchStax Status

Expired AddTrust External CA Root Certificate

Monitoring - A fix has been implemented and we are monitoring the results.
May 30, 10:01 PDT

Identified - On May 30, 2020 the commonly used Sectigo (Comodo) Root certificate, named the AddTrust External CA Root has expired.

More information about this can be found here:
https://support.sectigo.com/Com_KnowledgeDetailPage?Id=kA03l00000117WR#Q2

As the article explains, there is no extra action required on the server-side. However, if your application is having issues connecting, please contact us at support@searchstax.com and we can remove the certificate from the chain.
May 30, 09:20 PDT

Management Portal Operational

Management API Operational

Analytics API Operational

AWS route53 Operational

AWS cloudfront Operational

AWS ses-us-east-1 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 4, 2020

No incidents reported today.

Jun 3, 2020

No incidents reported.

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

False Heartbeat alerts from SearchStax Solr Service

Resolved - The team has successfully implemented a fix to most of the known deployments. Clients with deployments that still have the problem have bee notified and we will be working with them to resolve the issue.

If you continue to see any issues, please open up a support ticket.
May 30, 15:01 PDT

Update - We are continuing to work on this issue and identifying deployments for which the "Agent" shows down. Once we have identified these, the team is applying a fix to resolve the issue for those deployments.
May 30, 10:02 PDT

Identified - We are updating the incident and changing the status to "Identified" as the fix that was deployed did not work for all deployments. Certain deployments are still facing problems where the Dashboard is showing "Agent Down" on the Servers list.

At this time, this issue seems to be affecting older class deployment (starting with SS or SB).

The team is working to find a fix to a the problem
May 30, 08:22 PDT

Monitoring - Due to an expired Sectigo Root certificate, named the AddTrust External CA Root, SearchStax Pulse (Monitoring) agents were not able to communicate to our Pulse APIs.

The fix for the issue was put in place at 7:57 am PT and the team is monitoring to ensure that this issue has been fixed.
May 30, 08:07 PDT

False Heartbeat alerts from SearchStax Solr Service

Resolved - Due to an expired Sectigo Root certificate, named the AddTrust External CA Root, SearchStax Pulse (Monitoring) agents were not able to communicate to our Pulse APIs.

The fix for the issue was put in place at 7:57 am PT and the team is monitoring to ensure that this issue has been fixed.
May 30, 03:30 PDT

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

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