False Pulse Heartbeat Alerts

Incident Report for SearchStax

Resolved

This incident has been resolved. None of the deployments that received false heartbeat alerts were impacted.

Posted Oct 26, 2022 - 08:59 PDT

Investigating

We have discovered false Heartbeat alerts for several deployments. Our team is investigating the issue.

At this time, we checked all alerts triggered via Pulse and have confirmed that the deployments for which these alerts were triggered are all in a healthy state.

Our team has separate monitoring that is set up for all deployments for which they get alerted on if a node or deployment is unavailable. If you are one of our Premium Customers, and if we encounter any issue, our team will reach out to you via email.

Posted Oct 24, 2022 - 10:39 PDT

This incident affected: SearchStax Cloud (Pulse Monitoring).