All Systems Operational

About This Site

Welcome to the SearchStax Status Page.

This page provides real-time updates on the availability and performance of SearchStax services, including Managed Search, Site Search, and related infrastructure. We are committed to delivering a reliable and high-performing search experience, and this page ensures transparency by keeping you informed about system uptime, scheduled maintenance, and any service disruptions.

If you experience an issue that is not reflected here, please reach out to our Support Team

Stay informed by subscribing to status updates to by clicking on "Subscribe to Updates" button.

Uptime over the past 90 days. View historical uptime.
www.searchstax.com Operational
90 days ago
100.0 % uptime
Today
SearchStax Managed Search Operational
90 days ago
99.84 % uptime
Today
Admin App ? Operational
90 days ago
99.88 % uptime
Today
Pulse Monitoring Operational
90 days ago
99.51 % uptime
Today
APIs Operational
90 days ago
99.88 % uptime
Today
Customer Dedicated Deployments Operational
90 days ago
99.96 % uptime
Today
Serverless Deployments Operational
90 days ago
99.96 % uptime
Today
SearchStax Site Search Operational
90 days ago
99.92 % uptime
Today
Admin App Operational
90 days ago
99.88 % uptime
Today
Analytics API Operational
90 days ago
99.96 % uptime
Today
Search APIs Operational
90 days ago
99.96 % uptime
Today
Discovery APIs Operational
90 days ago
99.88 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 3, 2025

No incidents reported today.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
AWS Outage affecting Site Search and Managed Search Services
Resolved - This incident has been resolved.
Oct 20, 16:10 PDT
Update - Index Creation Delays on Serverless have been resolved, and we see no issues since 2025-10-20T21:05 UTC. We will continue to monitor all other services closely to ensure stability.
Oct 20, 15:51 PDT
Monitoring - The Pulse Monitoring Service is now fully operational. Index creation on serverless is working, but can be taking upto 300-500 seconds.
We will continue to monitor all other services closely to ensure stability.

Please note that AWS continues to experience an ongoing incident in the US East region. However, mitigation measures are showing signs of recovery.
For the latest AWS status, visit: https://health.aws.amazon.com/health/status
Oct 20, 12:18 PDT
Update - Index Creation for Serverless Deployments has been reported to be failing for certain clients. Our team is looking into this.
Oct 20, 11:25 PDT
Update - We have identified the issue with the Pulse Monitoring Service for Managed Search Solr Deployments and are actively working on the fix.
All other SearchStax services remain fully operational.
Oct 20, 10:17 PDT
Update - Pulse Monitoring Service continues to be impacted. You might have received false heartbeat alerts as a result of that. We are now pausing alerts till the service is fully restored. No action is required by you at this time unless you are observing an actual Solr outage.
Oct 20, 07:15 PDT
Identified - SearchStax Manged Search Dashboard and APIs are now operational.
Client Solr deployments, Serverless Solr deployment and Site Search Services are also now operational.

Pulse Monitoring Service continue to be down and our team is actively working to restore it
Oct 20, 02:30 PDT
Update - We are continuing to investigate this issue. Please note that SearchStax uses Zendesk to manage Support tickets, and Zendesk is currently experiencing a service outage that is impacting our ability to view or respond to new tickets.
You can monitor Zendesk’s real-time status updates here: https://status.zendesk.com/
Oct 20, 00:15 PDT
Investigating - AWS has alerted to a networking issue in their US-EAST-1 region. The following SearchStax services are being impacted:
1. SearchStax Manged Search Dashboard and APIs
2. Site Search Dashboard
3. Client Dedicated Solr deployments in US East Region
4. Serverless Solr Deployments in US East Region
5. Client Site Search Services in US East Region
Oct 20, 00:01 PDT
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